shipping - Terms - DELIVERY TIME - Returns

 

  • AlienXnation™ has been selling guitars since 2004 with over 1000 successful online transactions.
  • The AlienXnation™ Boutique is Truste Verified ( http://www.truste.com ) for a safe internet transaction.
  •  We are an Honest Seller and you can count on an honest transaction

  • We are truthful in our dealings and you can count on honesty in our character and well as honesty in each an every item description


USA Shipping - USA Shipping is always FREE


International Shipping

We ship to absolutely every location in the world - We accept ALL international Credit Cards

  • If your location has limited carriers that deliver to you we will contact you through email to negotiate either a refund or an alternative delivery method.
  • All International Sales are Final. 
  • Please use the Purchase Button at the bottom of each item listing to purchase that item for international delivery.
  • In rare instances Cash/Moneygram may be a requirement for some an international sales.
  • Please see our  Payment Types Page for more information about the many types of payment we accept.
  • Internationally Buyers must be aware of local tariffs, taxes or additional shipping charges that your Country may charge for items coming in. We are not responsible for those and will not reimburse you for these charges. 

Estimated Delivery Time


  • After payment every AXN™ Custom Guitar receives a thorough inspection and fresh-setup from our professional guitar technician before it ships. Purchase-Date-To-Delivery is 3-15 Days ( Estimate )
  • After payment every vintage guitar receives a thorough inspection and fresh-setup. Purchase-Date-To-Delivery is 5-10 Days ( Estimate )
  • All other items are shipped quickly. Purchase-Date-To-Delivery is 5-10 Days.

Payment Types & Processing Times

  • Please see our  Payment Types Page for more information about the many types of payment we accept.

Return Policy

  • We promise to deliver the item that you purchased and it will arrive exactly as it is represented in our listing photos and/or the item description.

  • Our guarantee assures that the physical, structural and cosmetic condition will be accurately described in our item listing details.

  • If the item you receive was misrepresented in the listing you may request a return.

  • You must identify any possible return by emailing us within 24 hrs of receiving the item and prior to sending the item back to us.

  • In order to return an item that has been opened it must be in the exactly the same condition as received. This means that the product is in exactly the same condition as it was delivered then placed back in its original packaging and with all the original pieces and delivered to back to us.

  • If an item is altered, worked on, modified, adjusted or varies in anyway whatsoever from the condition in which AlienXnation™ originally sent it we reserve the right to deny your return and we will send your item back to you at your cost. 

  • We do not accept returns for buyers remorse claims. We operate under the assumption that our character and honesty is in check and that we have offered the item for sale with a lengthy description and great photos making it easy for you to make a commitment and purchase. Don't buy items from The AlienXnation™ Boutique to "check them out" or "try them out" this is not Ebay.

  • If you request a return and "We" find ( 1 ) there is an error in some area of the item description, ( 2 ) that the item you received was destroyed by the shipping company, or ( 3 ) there was negligence by us when we presented the item for sale resulting in an item that was mis-represented. We will accept the return and will consider a fair reimbursement method and possibly a full refund. Refunds may take time for us to process.

  • If you request a return for any reason we reserve the right to offer you a store credit versus a refund. The AlienXnation™ Boutique is NOT Ebay and NOT a brick and mortar retailer that offers an unconditional return policy. We are a small honest family run business offering items that are impossible to find and accurately described.

  • With every Item you buy here you will get honesty, accuracy in the description, and we will deliver the item you purchased safely to you. Yet, in nearly-every return scenario a store credit will be our effective reimbursement method for returns. Research your item and ask questions before you buy from The AlienXnation™ Boutique.

  • Please don't buy items from The AlienXnation™ Boutique to "check them out" , "see if the item fits" or "feel the guitar out".

  • We are an Honest Seller and you can count on an honest transaction.

  • We are truthful in our dealings and you can count on honesty in our character and well as honesty in each an every item description

  • If we deem that your reason for using our return policy is fraudulent we will not honor your return.

  • Again, If we deem that your reason for using our return policy is fraudulent we will not honor your return.

  • We will deliver the item you purchased exactly as described, in the exact same physical condition as the listing describes and at the posted price. Demanding anything more than a successful transaction and successful delivery or putting forth unreasonable and fictional demands by extortionary tactics will be debunked.

  • Any and all shipping charges are non-refundable unless the item is misrepresented in the listing.

  • The AlienXnation™ Boutique has achieved a worldwide reputation for honesty along with our reputation for delivering the rarest boutique items. We are in the business of selling items so we can deliver them successfully ... and make a profit. We want to sell to honest people with character that appreciate a small business that survives on the uniqueness of its products and the efforts and honesty of its proprietor. The AlienXnation™ Boutique has the items you want and many guitar players desire. Please shop here with good intentions.

  • If we deem that your reason for using our return policy is fraudulent we will not honor your return.

  • Our guarantee does not apply to virtual descriptions. For example if you claim that the item description stated that item sounds like mahogany wood and after receiving the item you claim that it does not sound like mahogany wood. That is a virtual description.

  • If an item arrives with shipping damage please hold the item, be sure to retain all packing materials, and contact us immediately. In most cases we will refund the entire purchase amount and cover all the shipping charges.

  • All international sales are final. No returns on international sales.

  • We work very hard at providing our customers with the most enjoyable experience. We want to continue to sell hard to find guitars and be a source for the item you want. Lets keep honesty in our lives and our dealings.


  

Credit Card & Other Payment Types

Please see our Payment Types Page for more information about the many types of payment we accept.